For two to five offices
Every caller reaches
the right office and attorneyEvery caller, the right office
RetainerBooked is intake software and multi-location law firm marketing for US firms with 1 to 10 lawyers and more than one office, for a single flat fee each month. Each office gets its own number, calendar, web page and Google profile.
- A number and calendar for each office
- Same intake questions everywhere
- Reports by office and source
Live in 14 daysOne kickoff for every office
- Confidential and encrypted intake answers
- Office calendars
- Numbers per office
- Reviews per office
- Shared inbox
- Calls recorded, transcribed
Tuesday, 4:40
Two offices, one voicemail box nobody owns
A caller dials your Dayton office at 4:40 on a Tuesday. The front desk there left at 4:30. The call rolls to the voicemail box both offices share, and on Wednesday each office thinks the other called back. With RetainerBooked, a call to the Dayton number tries the Dayton desk, then your intake team, then the AI receptionist, which says it is your firm's AI assistant and sets a consultation on the Dayton calendar.
- Shared voicemail
- Guesswork
- Two callback lists
- Office desk first
- Intake team next
- Booked in Dayton
Every office
Every office asks the same intake questions
A caller in Dayton books a Dayton attorney, and one in Columbus books in Columbus. The questions, the texts and the retainer read the same at both.
RetainerBooked · Consultations
Caller's phone · Pick an office
Every office, its own calendar
The booking page asks for Columbus, Dayton or video first, then shows that office's attorneys and open times, synced with each one's Google or Outlook calendar.
See consultation bookingRetainerBooked · Calls
Staff app · Transferred call
Each office's number rings that office
The Dayton number rings the Dayton desk; on the main line, callers press 2 for Dayton. A busy desk hands the call to intake.
See phonesRetainerBooked · Reviews
Client's phone · Dayton review link
Every office on Google
Our team keeps each office's Google Business Profile current, and review requests point each client to the office they used.
See reviewsRetainerBooked · Intake
Staff app · Dayton card
One board
A divorce caller in Dayton answers the same questions as one in Columbus, and both cards land on one board with an office field, so nobody keeps a second list.
See intakeRetainerBooked · Payments
Client's phone · Text-to-pay link
Every office collects
Consultation fees and payment-plan installments go out as text-to-pay links from any office. Money for trust goes through your own trust processor.
RetainerBooked · Reports
Staff app · Reports
By office
Columbus and Dayton in two columns: calls, consultations held, retainers signed, and the ad, page or referral each signed case traces to.
ReportingRetainerBooked · Follow-ups
Caller's phone · Follow-up
Firm-wide follow-up
Each office's callers get the same follow-up texts, from that office's number.
See messagingTexts from their own office
What a Dayton caller's phone shows, from the first missed call to the review request.
Caller's phone· From the office they called
Tuesday· 4:40 p.m.
Text from Dayton
The caller hangs up before the Dayton desk answers. Inside a minute a text arrives from the Dayton number, with that office's booking link.
Wednesday· The day before
Reminder with the address
It gives the Dayton street address, parking tips and the attorney's name, never what the consultation is about.
Later· Matter closed
Dayton's reviews
Once the matter is closed, a single text links the client to the Dayton office's Google profile for a review, so each office earns its own stars.
Setup
Each office set up by day 14
A single kickoff with your partners, then we build each office's number, calendar and page and train its staff.
We map offices
At kickoff we list each office's address, hours and attorneys, plus the practice areas each one takes.
Your partlist each office and attorney
Numbers and calendars
We set up a tracking number and calendar per office, the phone menu with an option for each, and your shared intake questions.
Your partsend each office's numbers
Office pages, profiles and training
Our writers draft each office's page, with its address, hours and a booking button, and we set up or clean up its Google Business Profile. Training follows for every front desk, your intake team and the office manager.
Your partokay each office's web page
Each office switches on
By day 14 every office's line, calendar and page are live. Porting an old number or texting approval can run longer.
Your parttest call each office
Nothing is charged per office
Office setup
Every office, day 14
8 of 28 done
1We map officesDoneIn progressUp next
- Office addresses, hours and parking noted
- Attorneys matched to their offices
- Practice areas each office takes noted down
- Shared intake questions agreed once
- Current numbers for every office
- Old inquiry lists from each office sent over
2Numbers and calendarsDoneIn progressUp next
- Tracking numbers ordered, one per office
- Main line menu with an option per office
- Office and video calendars built
- Each attorney's hours set by office
- Round-robin turned on
- Office field on cards
- Ring order set: office desk, intake team, AI receptionist
- Office address added to reminders
3Office pages, profiles and trainingDoneIn progressUp next
- Each office's page drafted, with directions, for your okay
- Each office's Google listing checked
- Review links set per office
- Roles assigned
- Each front desk rehearses a transfer, a text back and a booking
- Intake team trained on the shared board
- Reports by office walked through
4Each office switches onDoneIn progressUp next
- Your numbers ported, or forwarded until each port is done
- Texting approval requested
- We dial every line once
- A test client sent across to your case software
- Office pages go live
- First report
- Go-live call
Bring your partners and numbers
On the demo, we sketch how each office's calls would ring, which calendar each attorney books from and how reports split by office. One flat monthly bill covers the firm: its size depends on who signs in, never on the office count.
Offices in step
Wesley T.Managing partner, PI firm, Tulsa Both desksanswer firstOur Broken Arrow office used to forward everything to Tulsa. Now each office's calls ring its own desk first, and nothing waits overnight.
Beatrice V.Founding attorney, Sacramento Week oneRoseville bookingOur Roseville office opened in April. Its page, phone number and booking calendar were up the week we moved in.
Rashad W.Criminal defense attorney, Atlanta Weekendsboth numbers answeredMy partner works from Decatur and I work downtown. A weekend arrest call to either number gets answered and booked with one of us.
Harriet B.Office manager, Grand Rapids One reportfor both officesI used to merge two spreadsheets every month. Now the report puts Grand Rapids and Holland next to each other.
Esteban R.Immigration attorney, solo firm, El Paso Two citiessame booking pageI see clients in El Paso on Mondays and Las Cruces on Thursdays. Callers book the right city without asking me.
Lorena F.Intake manager, PI firm, Phoenix Same scriptat every officeMesa and Phoenix callers answer the same questions now, so my team trains once.
Office questions
Answers for multi-office firms
Type price, Google or reports, or tap a topic to filter the list.
8 questions
Do calls ring the office they dialed?
Yes. Each office's number rings that desk, and the main line's menu has an option per office. Today's numbers can be ported or forwarded.
Can we see every office?
Yes. Partners and managers see every office, and each report splits by office.
One price for every office?
Yes, one flat bill for the firm. All of it is on every plan, and the price depends on how many of your people sign in, with the first tier at $97 a month. Adding an office adds nothing unless more people log in.
How many offices fit?
It's set up for two to five offices. If 11 or more of your people sign in, we quote a price.
Can callers pick their office?
Yes. They choose an office or video before a time, and the AI receptionist asks which office suits them too.
What about our case software?
It stays. Signed clients from every office go across to it through a connector.
Are intake answers kept confidential?
Yes. Confidential and encrypted, processed only for your firm, never sold.
Google profile per office?
Yes, with its own hours, photos and posts.
Partners often ask
Ask Quinn
Quinn Hadley can map how calls, calendars and reports would work across your offices, using your own numbers and attorneys.
Quinn HadleyAccount manager
Request a demo