Phones & Call Tracking
Your firm's number,
answered, routed or texted backYour number, answered or texted back
RetainerBooked's law firm phone system for US firms with 1 to 10 lawyers keeps your number, under one flat fee with the site and ads we run. A caller who rings out gets your firm's text before 60 seconds pass.
- The Google keyword behind each call
- Recordings with transcripts
Live in 14 daysMonth to month, no setup fee
- Your firm's existing number, ported in
- A tracking number per ad
- Phone menu by practice area
- Missed-call text back
- Recording notice by state
Tuesday, 4:50 p.m. Rear-ended an hour ago, the driver dials your firm first, while your receptionist is mid-call with a current client. Here's the next minute, without RetainerBooked and with it.
Rings out to general voicemail
Rings on, then texts
Rings the app, not voicemail
On screen
What intake sees while it rings
Three screens your intake specialist works from, in a browser or the staff app.
Their name sits on screen beside past calls and texts, form answers and the stage of their card, so nobody asks twice how to spell it.
Every connected call lands on the caller's card twice, as audio and as a transcript, so the attorney reads Tuesday's intake call before Thursday's consultation. In two-party-consent states such as California, Florida and Pennsylvania, your line plays a recording notice first, worded your way.
Monday at 8:30, your intake specialist dials through the weekend's call-backs from the browser, notes saved to each card. The list holds only callers and people who wrote in first.
How calls move
Each call reaches someone who can take it
We file the port, write your phone menu with you and hand out tracking numbers source by source.
Your number
The number on your letterhead stays yours
We move your firm's existing number over, so clients and referring attorneys keep dialing the digits they know. Carriers set the port's pace, sometimes beyond 14 days, and your current service stays on until then.
- Answer on a laptop, the app or SIP handsets
- Your desk handsets get a SIP check before setup
Menu and transfers
Press 1 for a new case
Your phone menu sends new cases to intake, current clients to their paralegal and Spanish callers to whoever speaks Spanish. When intake is busy, the next ring group picks up, and nobody gets bounced to voicemail first.
- Press 3 for Spanish rings your bilingual intake specialist
- On a warm transfer, your receptionist briefs the attorney first, then connects the caller
Call tracking
The search that rang your phone
Google ads, your Business Profile and each referring attorney ring in on numbers of their own. Site visitors see one tied to their search keyword.
- Local Services Ads calls come through Google's own forwarding number and count under that source, so the report sets them beside your Google Ads and referral calls
- Signed cases show the number, ad and keyword that started them
Also included
- One-click dialing from each card
- Voicemail turned into text
- Ring groups for lunch and court
- Caller name on screen
- Call notes saved to cards
- Staff phone app, iOS or Android
Where each call shows up next
Once the call ends, its tracking number feeds the monthly report, the missed-call text carries your booking page, while the recording waits on the caller's card for the attorney. Each product below picks up from there.
Phones Numbers, tracking, recordings, routing and the staff app
You're hereConnected to every call
- Reporting Calls, consultations held and cases signed, counted by source
- Consultation booking Booking links inside missed-call texts
- Two-way texts Replies to the text-back reach your intake team's shared inbox
- Reviews A Google review request goes to clients you choose once their matter closes
- SEO & AI search Search callers, matched to the page they read
- Ads Google and Facebook campaigns in accounts your firm owns, each judged by what a signed case cost
- Intake Pipeline A first-time caller starts a card on the board
Your press-1 options, sketched with us
Walk us through who answers what at your firm today. We'll sketch the menu, ring groups and tracking numbers you'd get, and say when the port could begin.
Since the number moved over
Wesley T.Managing partner, PI firm, Tulsa Keywordson each callWe kept the number on our letterhead, and now I can see which Google ad made each call ring.
Beatrice V.Founding attorney, Sacramento Every calltranscribedOur line plays the recording notice before anyone talks, and I read the transcript before each consultation instead of scribbling notes during the call.
Rashad W.Criminal defense attorney, Atlanta Saturdaysfrom the appSaturday arrest calls ring the firm's app in my pocket, and families see our office number when I call back, not mine.
Harriet B.Office manager, Grand Rapids Routedwithout the front deskCurrent clients press 2 and reach their paralegal, so the front desk stopped working as a switchboard.
Esteban R.Immigration attorney, El Paso Press 3for SpanishPress 3 reaches my Spanish-speaking assistant, and callers who hang up hear from us by text, in Spanish, within the minute. I call back with their history open.
Lorena F.Intake manager, PI firm, Phoenix Before 10:00call-backs doneMonday call-backs used to eat my whole morning. With the power dialer, the weekend list is done before 10:00, notes on every card.
Phones FAQ
Asked before switching phone systems
Type porting, recording or tracking and the matching answer opens.
6 questions
Do we keep the number clients already call?
No, the number on your business cards moves over with you. Your old line rings until the port completes, sometimes past 14 days.
Are law firm calls recorded?
Yes: each connected call's audio and transcript sit on the caller's card. Where a state needs both parties' consent, your line announces the recording first. Both stay confidential and encrypted, processed only for your firm.
What if nobody can take a call?
Your firm's number texts them within the minute with your booking page. After hours, whoever is on call answers on the staff app, or the AI receptionist does.
Can calls go by practice area?
Yes. Each menu option rings its own group, so a custody caller reaches family law intake and an arrest call reaches criminal defense.
Does your call tracking show the keyword?
Yes, down to the keyword. Your website hands every visitor a different number to dial, and a Google search call arrives labeled with what they typed. Ads, listings and referring attorneys keep fixed numbers; Local Services Ads calls count under that source.
Can intake answer away from the desk?
Yes, on their phones through the staff app, and callers still see your firm's number.
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Still deciding?
Quinn Hadley answers questions about porting, phone menus and tracking numbers, and walks through your current setup.
Quinn HadleyAccount manager
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