Law firm messaging and texting
Callers who won't pick up
answer a textPotential clients answer a text
RetainerBooked is text messaging software for US law firms with 1 to 10 lawyers, bundled with your firm's website and marketing under one flat monthly price. Your intake team texts from the firm's own line, and every reply, email, chat and social message lands in an inbox the whole team shares.Text messaging software for US law firms, 1 to 10 lawyers: your intake team texts from the firm's number and answers from a single inbox.
- Texts from your firm's number, never an attorney's own cell
- Staff alerted instantly
Live in 14 daysMonth to month, no setup fee
- Shared by the intake team
- Alerts the moment a message lands
- Follow-ups that stop on reply
- Consultation reminders sent by text
- Messenger, Instagram and WhatsApp included
- Consent before the first text
Gwen writes in Sunday night about being let go and leaves a cell number. On Monday your paralegal calls during Gwen's shift, and the voicemail goes unheard. Texted from your firm's number instead, Gwen answers before the shift ends.
Four calls, no answer
Texted, answered, booked
Your firm's name, and no case details showing
The shared inbox
Every message answered from one inbox
Seven channels arrive as one thread per person, and your intake team answers from there.
Gwen texts on Monday, messages your Instagram on Tuesday and emails a photo of the letter on Wednesday. All three land in one thread under Gwen's name, so whoever is on intake reads the whole story first.
Saved replies send consultation times, the intake form link or office directions in one tap. For longer questions, the AI drafts an answer from the thread and waits for your team to send it.
Closed for the storm, a new office address, Thursday's estate planning seminar: one text reaches everyone on a list who opted in. Anything promotional needs their written yes first.
Texts that get answered
Where a text beats a phone call
Consultation reminders
Confirmed the night before
A consultation booked on Monday is easy to forget by Friday, between a shift and a school pickup. The day before, your firm's number sends the time, the address or the video link, and any reply comes straight back to intake. If Friday no longer works, the text carries a link to pick another time, and the old slot opens up again.
- Reminders go a day ahead, plus one that morning
- Any reply to one lands in the shared inbox for intake
Stopped answering
The caller who talked once, then went quiet
Some people call once, talk for two minutes, then stop picking up. Your firm writes a few short messages, and over the next week they reach the person by text and email, from your firm's number. The run ends the moment the person replies or books, and it reaches only people who wrote or called you first and said yes to hearing back.
- Every follow-up is in your firm's own words, spaced over a week
- Ends on reply, or once a consultation is booked
Ad messages
The Instagram message from Friday night
Plenty of people who see your ads tap Message instead of Call. Messenger, Instagram and WhatsApp messages arrive in the shared inbox beside your texts, and the specialist on intake gets an alert and answers from the staff app that evening.
- A tap on Message in your ad starts a new thread in RetainerBooked
- An alert reaches whoever is on intake tonight, on iPhone or Android
Office news
Closed for the ice storm
An ice storm closes the office on a Tuesday. One text tells everyone with a consultation that week, and every client who opted in, about the new times and the video link. Whoever writes back reaches intake as usual.
- Pick a list, write it once, and press send
- Bulk texts reach only people who said yes to them
Review requests
Reviews from clients, after the matter closes
Once a matter wraps up, your team chooses which clients to ask. Each hears from your firm's number, and the message links straight to your Google listing. Any answer reaches intake like the rest, and our replies to reviews never mention a case or say whether the reviewer hired you.
- Sent only to clients your team picks by name
- Your star rating grows from real clients' words
Also included
- Photos and files, both ways
- Texts and chat in Spanish
- Internal notes and @mentions
- Saved reply templates
- Separate consent for marketing texts
- Confidential, encrypted, never sold
Monique's thread, with everything else attached
Open Monique's thread and the week reads in order: Sunday's form, Monday's missed call with its recording, the Instagram message, each text, then Friday's booking. Whoever replies next starts informed.
Staff alert The thread's owner gets a text, email or app alert.
New messageNext to the thread
- Reports Which channel each signed case first wrote in on, counted for the month.
- Phones When a call rolls to voicemail, the same number texts the caller within a minute.
- Search and AI Pages we write for each area of law carry a chat button that opens a thread.
- Website Within seconds of a form on your firm's site, your number texts the person back.
- Ads Messages from your Facebook and Instagram ads arrive here, Google LSA messages too, from ad accounts in your firm's name.
- Consultation booking A booking link in any text lets the person choose an open time themselves.
- Reviews Each new Google review reaches your team with a reply already drafted for you to approve.
Get the firm's texting off your own cell
In the demo we text your phone from a sample firm number and walk you through the inbox your team would share. Texting starts once the carrier registration for your number clears, from $97 a month.
Answered by text
Wesley T.Managing partner, PI firm, Tulsa Same dayconsultations booked by textOur callers rarely answered an unfamiliar number. Now they text back within minutes, and intake books them that same day.
Beatrice V.Founding attorney, Sacramento One inboxinstead of my personal cellClients used to text my personal cell at midnight. Now every message goes to the firm's inbox, and my evenings are mine.
Rashad W.Criminal defense attorney, Atlanta Minutesto first replyFamilies text us after an arrest, often from a jail lobby. Whoever is on call gets the alert and answers in minutes.
Harriet B.Office manager, Grand Rapids Afternoonssaved on callingSeminar invitations used to take me an afternoon of calls. One text to our opted-in list fills the room.
Esteban R.Immigration attorney, El Paso Bilingualthreads, side by sideHalf my callers write in Spanish on WhatsApp. Those threads sit beside my texts, and drafts come back in Spanish.
Lorena F.Intake manager, PI firm, Phoenix One tapper replyTemplates turned our common replies into one tap, and the AI drafts the long ones for us to check.
Texting questions
Questions about texting clients
Start with consent, WhatsApp or templates, or ask Quinn below.
6 questions
Do texts come from our firm's number?
Yes. Every text carries your firm's own number, either the current one brought over or a new local one, and replies reach the intake inbox.
Do potential clients have to agree first?
Yes. Your firm texts only people who called, wrote or filled out a form and agreed to hear back. Marketing texts need their agreement in writing as well.
Are texts with potential clients kept confidential?
Yes. Every message is confidential and encrypted, processed only for your firm and never sold. Lock-screen previews show your firm's name and the time, never the reason someone wrote in.
Is there one inbox for everything?
Yes. Texts, email, web chat, Facebook, Instagram, WhatsApp and Google LSA messages from the same person all sit together under their name. Intake answers at a desk or on the go from the staff app.
Can we text potential clients in Spanish?
Yes. Templates come in Spanish too, and AI drafts answer in the writer's language.
Will the AI write replies, and do we approve them?
Yes. From the thread, the AI writes a suggested reply, then holds it until someone at the firm reads, edits and sends it. It never gives legal advice.
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Ask about texting
Quinn answers questions about your number, consent wording and which channels to connect at sales@retainerbooked.com.
Quinn HadleyAccount manager
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