Immigration firms, 1 to 10 lawyers
Every caller answered and booked,
in English or SpanishCallers answered, Spanish included
RetainerBooked brings immigration lawyer marketing and intake software together for US firms with 1 to 10 lawyers, at a single monthly price. Callers hear Spanish on your phones, in your texts and on your website, and book a paid consultation.
- Spanish on every call and text, no extra charge
- Consultation fee charged at booking
- Documents uploaded from a phone
Spanish at no extra costGreeting, questions and booking
- Screening questions your attorneys approve
- Paid consultations booked
- Press 3 for Spanish
- Google reviews
- Call summaries
Business hours
The 10:40 call while both lines were busy
Monday at 10:40, your receptionist is on one line and your paralegal on the other. A caller who speaks Spanish reaches your voicemail and dials the next firm. With RetainerBooked, the call rings on every staff phone not already in a call. If the call goes unanswered, a text in Spanish goes back from your firm's number within a minute, carrying your booking page.
- General voicemail
- Full mailbox
- A next-day callback
- Ring groups
- A Spanish text back
- Booking link
Around each consultation
Fees, reminders and reviews, without the phone tag
Each tab is a job your staff do today by phone, voicemail and email, with the screen your team sees beside the phone on the other end.
RetainerBooked · Consultations
yourfirm.com/consulta, caller's phone
The consultation fee, paid upfront
Callers choose an attorney, office or video, and a slot on your website or the booking link in your text, then pay the consultation fee by card before leaving the page.
See consultation bookingRetainerBooked · Calls
Staff app · Calls
Press 3 for Spanish, any hour
Your phone menu sends Spanish callers to your Spanish speakers; after closing time, they reach the AI receptionist. Callers who hang up get a Spanish reply from your firm's line.
See the phonesRetainerBooked · Reviews
Review request, client's phone
Reviews after closing
Closing a matter sends the client a review request for Google, written in Spanish or English. Review replies never confirm that someone was your client and never mention a case.
See reviewsRetainerBooked · Intake
Staff app · Intake
Inquiries
Each call, chat, form, WhatsApp message and LSA inquiry opens a card with the practice area, the source and who owns it, then moves by stage until the retainer is signed.
See intake by stageRetainerBooked · Payments
Your firm's app · Payments
Flat fees in installments
A flat fee becomes fixed charges on the client's saved card, with three more tries when one is declined. Trust money stays with your trust processor.
RetainerBooked · Reports
Monthly report email
Sources
See which ad, Spanish page or referral brought in each signed case, and its cost by source.
See reportingRetainerBooked · Follow-ups
Client's phone · Texts
Reminders
A hearing date your staff enter sends texts a week before, the day before and that morning.
See text messagingThree days on the caller's own phone
What a Spanish-speaking caller sees on their phone between Saturday and Tuesday.
Saturday, doors locked· AI greeting in Spanish
Saturday· 9:12 a.m.
A Spanish greeting
The AI receptionist greets the caller in Spanish and says it is your firm's AI assistant, not a lawyer. It asks your firm's questions and books Tuesday at 11:00.
Monday· 8:05 a.m.
Each paper, its own upload
A Spanish text links to your document form: one line per paper, each with an upload that opens the phone's camera.
Tuesday· 12:30 p.m.
Your firm's own app
After the consultation, the client signs the retainer on the same phone, then opens an app carrying your firm's name, where they read shared documents and pay each installment.
Setup
Spanish pages, calls and booking by day 14
Our team builds every part; your firm sends its questions, its forms and its staff to training.
Kickoff with you
We list the practice areas you take, the questions your attorneys want asked, which calls go to whom and who on staff speaks Spanish.
Your partthe kickoff call
We write the Spanish
Our team writes the Spanish pages and the AI receptionist's Spanish questions, builds your document form and sets the consultation fee.
Your partokay the Spanish wording
Your intake team gets trained
We bring over your old inquiry list with stage, source and dates, connect each attorney's Google or Outlook calendar, add Spanish to the phone menu as its own option, and train your receptionist, paralegals and intake staff on the staff app.
Your partbring the whole intake team
The first Spanish calls arrive
Calls, site chat and booking go live. Texts start once carrier registration clears, and a number moved from another carrier can take longer.
Your partlisten to the first calls
Month to month, no setup fee, live in 14 days
Your setup
Live in 14 days
8 of 28 done
1Kickoff with youDoneIn progressUp next
- Kickoff call booked with the owner
- Case types you accept
- Spanish speakers on staff named
- Office hours and holidays
- Your intake questions as they stand today
- Document lists by case type sent over to us
2We write the SpanishDoneIn progressUp next
- Spanish pages written for review
- Screening questions written in both languages
- Document form, one upload per paper
- Consultation fee and calendars set
- Spanish added to the phone menu
- Spanish wording for each reminder
- Flat-fee payment plan and your trust processor link added
- Retainer agreement per case type
3Your intake team gets trainedDoneIn progressUp next
- Earlier inquiries imported with stages
- Each attorney's Google or Outlook connected
- Your WhatsApp number connected
- User roles chosen
- Receptionist and paralegals trained on the staff app
- Spanish test calls made by our team
- Test booking paid by card
4The first Spanish calls arriveDoneIn progressUp next
- Spanish ads land on Spanish pages, answered by the AI receptionist
- Site published, booking page included
- AI receptionist on
- Texting starts once the carrier registration is approved for your number
- Report email booked
- Site chat live
- Lines open
See your own intake in both languages
Bring the questions your intake team asks today and the papers you ask clients for. In the demo you watch each one run at your firm, in Spanish too. Month to month, no setup fee, live in 14 days.
Fewer callers on hold
Wesley T.Managing partner, PI firm, Tulsa 0Spanish calls put on holdAbout a third of our injury callers speak Spanish. They hear a Spanish greeting now, not hold music and a transfer.
Beatrice V.Founding attorney, Sacramento 4 hoursback each weekEvery Spanish call used to wait for our one bilingual paralegal. Now our booking texts are written in Spanish too, and that paralegal is back on case work.
Rashad W.Criminal defense attorney, Atlanta 9Spanish consultations booked monthlyFamilies call overnight, often in Spanish. The urgent ones ring my cell, and the rest have a consultation booked before I wake up.
Harriet B.Office manager, Grand Rapids 1 textinstead of three callsClients used to mail copies of deeds and IDs. Now they photograph each one, and reminder texts ask for what's missing.
Esteban R.Immigration attorney, El Paso 18Spanish consultations during hearingsAs a solo, my phone rang through every hearing. Now Spanish callers book and pay the consultation fee before I call back.
Lorena F.Intake manager, PI firm, Phoenix Lunch houranswered in SpanishAt lunch, our Spanish callers heard a recording. Now they book a consultation instead.
Before the demo
Asked by immigration firms
Search by word: Spanish, documents, updates or price.
8 questions
Does your AI speak Spanish on calls?
Yes, with no extra charge. It speaks English or Spanish, changes language when the caller does, asks your screening questions and puts the consultation on your calendar. Each caller hears up front that the voice on the line is an AI assistant, not a lawyer.
Do you cover languages besides Spanish?
Phone calls run in English or Spanish; texts and site chat can use other languages we set up.
Can clients upload their documents?
Yes. Your document form lists each paper you ask for, each with its own upload, so a client can photograph a birth certificate and send it from the phone. Reminder texts go out until the form is in. The matter's own checklist stays in your case software.
Can clients get updates at each stage?
By text and email. When your staff move a client to a new stage, a message says which stage it is and what comes next.
What happens when a caller is afraid or in a hurry?
Urgent calls go straight through: the AI receptionist transfers each one to the attorney or intake specialist on call, with a short summary.
Is what callers tell us confidential?
Yes. What a potential client tells your intake team stays confidential and encrypted, processed only for your firm and never sold.
How is the price set?
All of it is on every plan, and the price depends on how many of your people sign in, with the first tier at $97 a month.
Do we sign a contract?
No contract, and no year to pay off if your firm stops.
Firms often ask
Talk through your intake
Tell Quinn which practice areas you take and which languages your callers speak, at sales@retainerbooked.com.
Quinn HadleyAccount manager
Request a demo