Reviews and reputation for law firms
Google reviews from every client,
confidences keptClient reviews, confidences kept
Law firm reputation management from RetainerBooked, the intake software for US firms with 1 to 10 lawyers: each client gets a Google review text when the matter closes, and every reply draft keeps quiet about who hired you.
- One tap at closing sends the review text
- Reply drafts your attorney okays
Live in 14 daysMonth to month, no setup fee
- Texts signed with your firm's name
- Facebook ratings and Google stars tracked
- Google stars on practice area pages
- Replies never confirm a client
- Reviews tallied on the monthly report
- One-tap review requests
Matter closed, one tap sends the request
When your paralegal marks a matter done in RetainerBooked, a text goes from your firm's number to the client, and one tap on it starts a Google review. Every client receives that same text, with no gift or discount attached.
Matter closed
One tap, done
Your paralegal taps Done on the matter, or moves its card to your closing stage.
The text
From your firm's own number
Teresa's text names your firm and says thank you, nothing about the case.
The review
The stars, one tap away
A tap on the link brings up Google's star box for your firm. No survey first and no score filter: every client gets it.
Watch, ask, reply
The one-star review that lands at 11 p.m.
It says your firm only does wills and the receptionist was rude. The call recording says otherwise, and anything you write back is public.
Watch
Reviews on Google or Facebook, seen the day they post
A new Google or Facebook review appears on the Reviews screen with its stars and source, and the attorney who signs off on replies gets an alert.
- Google and Facebook reviews sit in the same list with stars
- The office manager can tell which reviews still need a reply before Friday
Ask
Six new reviews a month from matters you closed
One unfair review weighs less with fifty honest ones around it. Each closed matter sends a request, so the count climbs without anyone asking in person at the last meeting.
- Every client gets the same Google link, with no survey or score check first
- Not a discount or a favor traded for stars
- Your firm picks which closing stage sends it
Reply
Two calm sentences that give nothing away
Each AI draft follows the rules your attorney set per star rating. It never says the reviewer was a client or mentions a case (ABA Model Rule 1.6).
- Drafts follow rules your attorney okayed
- Nothing posts until a person at your firm sends it
- No case details, no outcomes, no hint that the reviewer was your client
- Replies to Google and Facebook post from the Reviews screen, under your firm's name
Your stars, seen before anyone calls
Someone choosing a lawyer checks three firms' stars on a phone first. Yours turn up wherever they look.
Reviews on your website
We show your newest Google reviews on your home page and on every practice area's page, so the stars a caller saw on Google are there too.
Our SEO work
The map results
How many reviews you have, and how recently you replied, feed how Google orders firms on the map for a phone search like DUI attorney nearby.
Local search, explainedChatGPT's shortlist
Ask ChatGPT or Google's AI for an estate planning lawyer nearby and it reads recent reviews, and your replies, before it names a firm.
About AI search
Counted every month
Each month's report shows requests sent and reviews received, your rating that month and any reply still owed, next to calls and retainers signed.
See the reportsRetainerBooked · Reviews
Where your reviews appear
Getting started
Requests going out within 14 days
Our team connects your Google profile, writes the reply rules with your attorney and trains your staff.
Your profiles get linked
Week one, at the kickoff
Rules for each rating
The reply rules
Your team sends a test
Before the first request
Counts and replies
Every month
We never write, buy or delete a review for your firm, and nothing is offered for one.
The reply you never posted
Bring the review that stung to your demo. We'll draft the reply your attorney could have posted that night, then text a test request to your phone. One person logging in costs $97 a month, and no plan leaves a feature out.
Stars from closed matters
Wesley T.Managing partner, PI firm, Tulsa 41 reviewsin six monthsAsking depended on who remembered. Now every closed matter sends the text, and reviews come from people we'd never have asked.
Beatrice V.Founding attorney, Sacramento Same textfor every client we closeDivorce clients don't always want to post. The text still goes to every one of them, and the ones who are glad say so.
Rashad W.Criminal defense attorney, Atlanta Twocalm sentencesA one-star came in at midnight. By 8 a.m. I'd posted two calm sentences that said nothing about any case.
Harriet B.Office manager, Grand Rapids One tapper closed matterI used to email review links by hand after every signing meeting. Now I tap Done and the text goes.
Esteban R.Immigration attorney, El Paso 70 reviewsup from 12Families here pick an immigration lawyer by the stars. Since every closed matter asks, my profile finally shows the work I do.
Lorena F.Intake manager, PI firm, Phoenix Zerounanswered reviewsFacebook and Google reviews sat in different tabs nobody checked. Now each new one is on my morning list with a draft ready.
Review questions
Reviews, replies and the bar's rules
Rival, website or stranger will find the answer you need.
5 questions
How do lawyers ask for Google reviews without breaking ethics rules?
Ask every client the same way at closing: one text with your Google link, no score filter and nothing in return (ABA Model Rule 7.2).
Can we answer a negative review safely?
Yes, if the reply never confirms the reviewer was a client and never mentions a case (ABA Model Rule 1.6). Your attorney decides what posts, or whether to post at all.
What if a stranger who never hired us leaves one star?
Report it to Google from your Business Profile, and Google decides. The draft reply stays neutral and names no one.
What about a rival who buys reviews?
We never buy, write or remove reviews, for your firm or against anyone else's. You can report a rival's fake reviews to Google, which decides what stays up. What we do is ask every client you close, so your own count grows from real matters.
Can visitors to our site see our Google rating?
Yes. Your firm's new website, which our team builds, carries your latest Google stars on the home page and every practice area's page, refreshed as reviews arrive, so nobody pastes them in.
Try searching for
Ask about reviews
Forward the one-star you can't answer to Quinn at sales@retainerbooked.com, or ask how the closing text reads.
Quinn HadleyAccount manager
Request a demo