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RetainerBooked
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For firms defending criminal cases

The call after an arrest,
answered at any hourThe arrest call, answered tonight

RetainerBooked is criminal defense lawyer marketing and intake software for US firms with 1 to 10 lawyers, your website and ads included, at one flat monthly fee. A 2 a.m. caller is screened and booked into a consultation, or put through to your on-call attorney.

Request a demoWalk through a night call
  • Urgent calls ring the attorney on call that night
  • A pay link for each flat fee
  • Court-date texts a week ahead
Criminal defense attorney taking an evening call from a new caller in his office.
An intake card for a 1:40 a.m. call after an arrest, with the charge, the arraignment date and custody asked and a consultation booked.

Live in 14 daysMonth to month, no setup fee

  • No case details in texts
  • Consultations booked overnight
  • Urgent calls ring your attorney
  • Google reviews
  • Spanish
  • Call recordings

After hours

The 11:40 p.m. call from a worried parent

Their kid was arrested an hour ago, and the arraignment is Monday. Your office line plays the hours, and the partner on call won't pick up a number they don't know. With RetainerBooked, your AI receptionist picks up instead, tells the caller it's your firm's AI assistant, takes the charge, the county and the court date, and books Saturday at 10:00. If someone is in custody tonight, your on-call attorney's phone rings with that summary.

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The criminal defense questions the AI receptionist asked a mother at 11:40 p.m.: the charge, the county, the court date and custody, then the on-call attorney rung and Saturday at 10:00 booked.
  • Office voicemail
  • Monday callbacks
  • Unknown numbers ignored
  • Charge recorded
  • Saturday consultation booked
  • Attorney alerted

Criminal defense intake

The arrest, the fee and the court date

Seven pieces of criminal intake before the first hearing. Our team builds each one, and your front desk works them.

RetainerBooked · Consultations

An OVI consultation booked online at 1:04 a.m. for Saturday at 10:00, with the charge, court date and court already on the card.
Saturday, 10:00

Caller's phone · Confirmation text

A consultation booked by text at 1 a.m. from the attorney's open times.

Booked at 1 a.m.

The caller picks a time from your attorneys' real calendars, and the attorney opens the consultation with the charge and court date already on the card.

See consultation booking
Texts

Texts that never discuss the case

What lands on a client's lock screen gives a time and a place, never the charge.

Lock screen· Time and place, never the charge

  • Tuesday· 4:05 p.m.

    A text from the firm's number a minute after a busy-line call, with a booking link that asks when to talk.

    Every line busy

    At 4:05 every line is busy. Within a minute, your firm's number texts the caller a booking link that asks when to talk, never what happened.

  • Monday· Court on Wednesday

    A text from RetainerBooked Law Group giving Wednesday's courtroom, start time and papers to bring, without naming the charge.

    Court date, no charge

    The text names the courtroom and the start time, plus any papers to bring. Anyone glancing at the phone learns nothing about the case.

  • Friday· Case closed

    A past client's phone with a thank-you text and Google review link that says nothing about the charge, under an earlier morning reminder.

    A quiet review request

    Once the matter is closed, your firm sends one Google review link by text. It thanks the client for choosing the firm and says nothing about what they were charged with.

Setup

Nights and weekends, covered by day 14

Our team builds it around your criminal intake questions, and your partners okay every word a caller hears.

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  1. Your questions mapped

    We write down what you ask on a first call: the charge, the county, the court date, custody, and who is calling on whose behalf.

    Your parttell us how you screen

  2. Phones and calendars

    We set up your phone menu, the on-call rotation, each attorney's calendar, the flat-fee pay links and the court-date reminder texts.

    Your partyour flat fees and retainer template

  3. Script and training

    We load your questions, office hours and on-call rules into the AI receptionist, Spanish included. A partner listens to test calls and okays the script. Then we train your front desk and paralegals on the board and the staff app.

    Your partan afternoon with our trainer

  4. The first weekend is covered

    Calls start coming through on day 14. A moved number and texting approval run on the carriers' clock and can take longer.

    Your partapprove what clients will read

Month to month, no setup fee, live in 14 days

Your setup

Live in 14 days

8 of 28 done

1Your questions mappedDoneIn progressUp next

  • Partners walk us through intake
  • Which courts and charges you take
  • On-call rotation by night
  • Holiday and weekend hours
  • How callers reach the firm now
  • Your fee schedule, retainer and payment plan terms

2Phones and calendarsDoneIn progressUp next

  • Phone menu for new arrests
  • Urgent calls routed to the on-call phone
  • LSA and PPC calls traced
  • DUI, drug and assault question sets
  • Retainer drafted from what callers said
  • Flat-fee amounts loaded
  • Payment plan template with the dates and amounts you set
  • Court reminders worded and okayed

3Script and trainingDoneIn progressUp next

  • AI receptionist script drafted
  • Spanish version of every question
  • Test calls reviewed by a partner
  • Calendars connected
  • Past callers imported from your spreadsheet
  • Monday callback list walked through
  • Attorneys install the staff app

4The first weekend is coveredDoneIn progressUp next

  • Website live with pages for DUI, drug and assault cases
  • Google Ads campaigns live
  • Local Services profile submitted
  • First weekend of calls answered, screened and booked
  • Partners get the report
  • Reminders on
  • Go live

Show us last weekend's missed calls

Bring the weekend's call log to the demo. For each caller, we show what the AI receptionist would have said, what your on-call attorney would have seen, and the consultations waiting on Monday morning.

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Managing partner leafing through last month's agency report at her desk, ready to set it beside ours.
A RetainerBooked notice saying all nine of the weekend's calls to the firm were answered.

Weekends, answered

  • Wesley T., managing partner of a personal injury firm in Tulsa.
    Wesley T.Managing partner, PI firm, Tulsa
    Every callwith its source

    Our Local Services calls come with a recording and a source now, so the monthly credit check takes minutes.

  • Beatrice V., founding attorney of a family law firm in Sacramento.
    Beatrice V.Founding attorney, Sacramento
    Same dayfirst payment taken

    Clients choose a payment plan at the consultation, and the first charge clears before they leave the parking lot.

  • Rashad W., a criminal defense attorney in Atlanta.
    Rashad W.Criminal defense attorney, Atlanta
    1:30 a.m.Sunday call, booked

    A parent called at 1:30 on a Sunday. My phone rang with the charge, the county and the court date before I said a word.

  • Harriet B., office manager at an estate planning firm in Grand Rapids.
    Harriet B.Office manager, Grand Rapids
    3 textsbefore each signing

    Signing days used to start with calls asking for the address, and now the reminder texts carry it.

  • Esteban R., a solo immigration attorney in El Paso.
    Esteban R.Immigration attorney, solo firm, El Paso
    All nightSpanish calls answered

    A lot of our calls after dark come in Spanish. The AI receptionist switches languages mid-call and books them with me for the morning.

  • Lorena F., intake manager at a personal injury firm in Phoenix.
    Lorena F.Intake manager, PI firm, Phoenix
    Monday, 8:30list ready

    Monday at 8:30, the weekend's calls are already sorted by who calls back.

Your questions

Asked by defense firms

Words like custody, bail or Clio narrow the list as you type.

8 questions

What happens to an arrest call at night?

Your AI receptionist takes it under your firm's name, and its first words say it's an AI and not an attorney. It books a consultation, and rings your on-call attorney if the arrest happened tonight.

Will the AI advise a caller on bail?

No. Bail, the charge and whether there's a case at all are left to your attorneys.

Can intake ask about custody?

Yes. Your firm writes the questions and an attorney okays them: the charge, the county, the court date, custody, and who is calling. What a potential client tells your intake team stays confidential and encrypted, processed only for your firm and never sold.

Can families pay over time?

Yes. Your firm picks how many payments and when, and each comes off the client's saved card. Money owed to trust goes to your own trust processor, such as LawPay, never to us.

Do you check that Google credits us for junk calls?

Yes. Our team goes through the month's Local Services calls in Google's dashboard and flags the ones Google should credit. Google decides.

Which ad brought each signed case?

Your report shows the ad, page or referral behind each signed case.

What does RetainerBooked cost?

From $97 a month, one flat fee, nothing per case.

Do we keep Clio?

Yes. Matters, bills and trust records stay in Clio.

Firms search for

Ask about on-call

Quinn Hadley can walk your partners through the on-call setup and the flat-fee pay links before you decide.

Quinn HadleyAccount manager

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Answer every caller first. Sign more of them.

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