The AI Receptionist
Night calls,
screened and bookedNight calls, screened, booked
RetainerBooked's AI receptionist for US law firms with 1 to 10 lawyers answers the calls your team can't reach, day or night, asks your screening questions and puts the consultation on your calendar.
- Asks your firm's screening questions
- Speaks Spanish too
Live in 14 daysMonth to month, no setup fee
- Your questions, by practice area
- Live transfers to staff
- Books the consultation
- Website chat and texts
- Gives no legal advice
Saturday at 9:17 p.m., someone calls about yesterday's rear-end crash. An answering service would email one line saying they want to discuss a matter. Your AI receptionist asks the accident date, injuries and county, then puts a Monday consultation on the calendar.
One line, and a morning of redials
Monday, 10:00 a.m.
Put through live, tonight
Chat and texts
The same questions, by chat and text
Someone who types instead of calling gets the same screening and the same booking.
At 10:48 p.m. someone opens chat on your divorce page. The AI chat agent asks your family law questions, books Tuesday at 1:00 and leaves the transcript.
A form from your DUI page arrives at 6:05 p.m., and seconds later your firm's number texts back with the court-date questions. Months on, inquiries marked Lost who agreed to texts get a check-in, and replies are answered.
Someone sends a message through your LSA profile on Sunday afternoon. The AI text agent replies in seconds, asks your questions and offers consultation times.
Your rules
Your questions, your calendar, your phone
An attorney at your firm okays every question it asks, and our team writes them in during setup.
Screening questions
Different questions for a DUI and a divorce
Each practice area gets its own short list: the charge, court date and custody for criminal defense; country and status for immigration. Each answer is saved on the caller's card in Intake.
- Questions stop at what your conflict check and consultation need
- New question? Tell us, and our team adds it for you
Live hand-off
Your own people pick up first
Calls ring your receptionist first. Over lunch, after 5:30 and whenever every line is busy, the AI receptionist takes over, then transfers the caller live once someone's free.
- Each transfer comes with the caller's name and the reason
- Your hours decide when it picks up: nights, lunch, busy lines
Call summaries
The weekend's calls, read by 8:35
Each AI call saves a transcript plus a short summary to the caller's card, and the attorney gets the summary by text or email.
- In Reports, count what the AI booked each week, split by source and practice area, beside your intake team's bookings
- Calls stay confidential and encrypted, processed for your firm, never sold
Also included
- English and Spanish, same price
- Booking confirmation texts
- Full call transcripts
- LSA replies in seconds
- Cold inquiries, with consent
- Website chat agent
After the call, the rest of your intake
The booked consultation lands in your calendar, its transcript on the caller's card. All of it is on every plan, and the price depends on how many of your people sign in, with the first tier at $97 a month.
AI Receptionist Answers, screens and books when your team can't.
This pageWorks alongside it
- Reporting Signed cases counted against the ads and pages behind them.
- Consultation Booking Calendars by attorney and office
- Messaging Your intake team answers texts, site chat, Facebook, Instagram and LSA threads from a single inbox.
- Reviews Google review requests to every client, after the matter closes.
- SEO & AI Search City pages and a page per practice area, written by us.
- Ads Google and Meta ads in your firm's own accounts, judged by what each signed case cost.
- Pipeline Each caller's card, followed until signed.
Your intake script, asked on every call
Send the questions your intake team asks today, and the demo shows the AI receptionist asking them, booking a consultation and handing a caller to your phone.
Mondays, pre-booked
Wesley T.Managing partner, PI firm, Tulsa By 8:30weekend calls bookedNight calls used to be one-line messages. Now Monday starts with booked consultations, each with the accident date and injuries.
Beatrice V.Founding attorney, Sacramento Two hourssaved weeklyI stopped answering intake calls in the car between hearings. The AI receptionist asks our custody questions and books.
Rashad W.Criminal defense attorney, Atlanta Live at nightfor arrest callsAn arrest call at 1:50 a.m. reaches whoever's on call, with the charge and the jail already in the summary.
Harriet B.Office manager, Grand Rapids Full lunchback for the front deskOur receptionist takes a real lunch again. Calls that come in meanwhile get our estate planning questions and a booked consultation.
Esteban R.Immigration attorney, El Paso $0 extrafor SpanishHalf our callers speak Spanish. The AI receptionist switches mid-call, asks about status and country, and it costs us nothing extra.
Lorena F.Intake manager, PI firm, Phoenix Secondsto answer LSA messagesWeekend messages through our LSA profile get a reply in seconds, and most book before Monday.
Firms ask
Before it takes your calls
Search for Spanish, transfers or legal advice.
6 questions
Is the caller told it's an AI?
Yes. Every call opens with it saying it's your firm's AI assistant, not a lawyer, before it asks a single question.
Does the AI give legal advice?
No. It never gives legal advice and never tells a caller whether they have a case; it takes the details and hands the caller to your attorneys.
Can it put a caller through to us?
Yes. It hands the caller to the phone your firm lists, live, with a short summary. When no one's free, the caller gets a booked callback or a consultation time instead.
Who decides what it asks?
Your firm does. An attorney at your firm okays each practice area's questions, and our team sets them up.
Does it speak Spanish, and does it cost extra?
Yes, it speaks Spanish, at no extra cost. One AI receptionist talks English and Spanish and switches mid-call, and the website chat and texts reply in Spanish too.
Will it replace my intake team?
No. Your intake team answers first; it takes the calls they can't.
Popular searches
Questions about calls?
Quinn takes questions on screening, transfers and Spanish callers at sales@retainerbooked.com.
Quinn HadleyAccount manager
Request a demo