SMS terms

Who these terms cover

These terms cover text messages between RetainerBooked and the people who text with us: attorneys and staff at law firms asking about a demo, and firms we are setting up or already serve. They apply only to texts sent from RetainerBooked's own number. Texts a law firm sends its own callers and clients through RetainerBooked go out under that firm's terms and that firm's consent, not these.

How you agree to texts

You agree by ticking the text box on our demo form, or by texting us first. The box reads: "Tick the box and RetainerBooked may text this mobile number about your demo request, your setup and your account." It starts unticked, and the demo form works without it. Nothing you buy from us depends on that box.

What we text about

We text about three things: times for your demo and a reminder before it, questions and updates while our team sets up your firm, and notices about your account, such as a billing date or a change to your service. We don't send sales offers by text. If we ever want to, we will ask for that separately, and a box on a form won't cover it.

How often we text

Message frequency varies. Most people get a few texts around their demo, then more during the 14 days of setup, when there is a call to schedule or a step to confirm. After launch, texts are rare.

Charges for texts

Msg & data rates may apply. RetainerBooked never bills you for a text we send or one you send us. Whatever your phone plan includes decides the rest.

Turning texts off

Reply STOP to opt out. One last text confirms it, and after that nothing more comes from our number. CANCEL, END, QUIT and UNSUBSCRIBE work the same way. To start again, reply START, or tick the box on a new form.

Getting an answer

Reply HELP for help. The answer comes back by text with our email address, and our own staff answer every email sent to sales@retainerbooked.com.

Your number and privacy

We never sell your mobile number, and we never pass it, or your agreement to texts, to anyone else for their marketing. Our team sees your texts only to answer them and to run your account. What we keep, and for how long, is set out on the privacy page.

Delivery and your carrier

Texts work on the major US mobile carriers. A text can arrive late, or not at all, when a network has trouble or a phone is switched off, and neither we nor your carrier can promise every one gets through. Use a number you own or are allowed to use, and tell us when it changes, so texts meant for you don't reach the next owner.

Changes and questions

When these terms change, the new version goes on this page and covers texts sent after that. A change to what we text about will ask for your agreement again. Questions about our texts go to sales@retainerbooked.com, and the rest of how RetainerBooked works with your firm sits in the terms for our service.