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RetainerBooked
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Family law firms, 1–10 lawyers

Family law consultations,
paid for and keptConsultations paid for and kept

RetainerBooked is intake software for US family law firms with 1 to 10 lawyers that comes with your website and family law marketing, for one flat fee a month. Callers pay your consultation fee upfront, with no promise you'll take the case.

Request a demoSee the paid booking page
  • The other spouse's name asked before the consultation
  • Night calls answered and booked
  • Hearing dates texted ahead
Family law attorney welcoming a client to her paid consultation in the firm's conference room.
An intake card for a child support consultation paid for at booking, with the other parent's name asked first and the reminder confirmed.

Live in 14 daysMonth to month, no setup fee

  • Deposits through your trust processor
  • Consultation fee upfront
  • Calls answered after you close
  • Careful review replies
  • Hearing texts
  • Recorded calls

Paid consultations

Charge the fee, keep the right to decline

Last Thursday's 2:00 cost the caller nothing, and nobody came. Charge for it, and some callers think the fee hires you. On your booking page, the caller pays by card first, and only then is the hour theirs. Your fee policy sits above the button: 30 minutes with an attorney, credited to the retainer if they sign, and no promise that your firm takes the case.

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The firm’s paid booking page: the caller pays the $150 consultation fee by card, with the fee policy above the button.
  • No-show hours
  • Phone tag
  • Confirmations left unanswered
  • Paid upfront
  • Your fee policy shown
  • Reminders by text

Tab by tab

Where family law intake stalls, and what fixes it

Custody calls, flat-fee divorces and hearing dates each get a tab: the screen your staff work in, and the phone it reaches.

RetainerBooked · Consultations

Amanda Rourke’s Thursday 2:00 divorce consultation, paid and confirmed by text, with reminders and a rebooking link set.
Booked and paid

Caller's phone · Reminder text

A booking confirmation text for Thursday at 2:00 with the firm's address, then a reminder confirmed with one letter.

Thursday's 2:00, confirmed by text

Each booking sends a confirmation, then reminders the caller can confirm or move with one tap. If nobody comes, a rebooking link follows by text.

See consultation booking
Late calls

Sunday night's custody call, picked up and booked

Family law callers ring late, and often upset. Here is what each one hears and sees.

Closed since 5:30· AI receptionist answering

  • 10:52 p.m.· Sunday night

    A caller's phone after a Sunday night custody call to the firm, where the AI receptionist said it is not a lawyer and booked Monday at 9:30.

    A scared caller, answered

    It says first that it is your firm's AI assistant, not a lawyer, asks your questions and books Monday at 9:30. A hearing tomorrow goes straight to your on-call phone.

  • 10:58 p.m.· From your number

    A caller's lock screen on Sunday night with the firm's texts confirming Monday's 9:30 booking and the paid fee.

    The confirmation, by text

    The text confirms the fee and the Monday 9:30 booking. The lock screen shows your firm's name, never the word divorce.

  • 7:40 a.m.· Next morning

    The attorney's phone at 7:40 a.m. with Sunday night's custody call summary: who called, the other spouse's name for the conflict check and the strategy session already booked.

    Monday's call summary

    Before the office opens, the attorney on call has the summary by text: who called, the other spouse's name for the conflict search, and the consultation already on the calendar.

Setup

Setup in four steps, most of them ours

We shape each part around your fee policy, your intake questions and your hearing texts.

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  1. We learn your fees

    We go through your consultation fee, what you ask about the other spouse and the children, and who takes urgent calls at night.

    Your partone call with an attorney

  2. We build each part

    Your fee policy goes on the booking page, then we build the intake form, your retainer template, the phone menu and every reminder text.

    Your partsend your fee policy and retainer

  3. Your team learns the screens

    We bring over your old inquiries, connect each attorney's Google or Outlook calendar so hearings already on it block booking, and train your intake specialist, office manager and paralegals on the cards, the inbox and the staff app.

    Your partan afternoon for training

  4. Your booking page goes live

    Callers can book and pay by day 14. A ported number and the carriers' texting approval run on their own clocks.

    Your partokay the texts and replies

Training is part of setup

Setup list

Bookings open by day 14

8 of 28 done

1We learn your feesDoneIn progressUp next

  • Your fee-setting attorney on the call
  • Consultation fee and length set
  • Credit-on-signing wording agreed
  • Divorce, custody and support questions
  • Which attorney gets urgent transfers
  • Referral sources listed: therapists, mediators, other attorneys, Google

2We build each partDoneIn progressUp next

  • Booking page with your fee
  • Fee policy shown above the pay button
  • Other party's name on form
  • Your retainer, filled from intake answers
  • Trust processor link for deposits
  • Payment plan for flat fees
  • Hearing reminders worded so previews never say divorce
  • Phone menu for current clients

3Your team learns the screensDoneIn progressUp next

  • Earlier inquiries loaded with dates
  • Each attorney's Google or Outlook calendar
  • AI receptionist's questions okayed by an attorney
  • Logins created
  • Your intake specialist works three test cards
  • Paralegals shown how to enter hearing dates
  • Wording for review replies agreed

4Your booking page goes liveDoneIn progressUp next

  • Calls forwarded to the new lines until your own number moves over
  • Carrier texting registration filed
  • Test paid booking
  • One test signing sent to your case software
  • AI test call
  • Website live
  • Bookings open

Your fee, on a working booking page

Send your consultation fee and the policy callers should read. In the demo, a test booking takes a card and the form asks for the other spouse's name. Month to month, no setup fee, live in 14 days.

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Managing partner leafing through last month's agency report at her desk, ready to set it beside ours.
A RetainerBooked notice saying a family law strategy session was booked online and its $150 fee taken by card.

In their own words

  • Wesley T., managing partner of a personal injury firm in Tulsa.
    Wesley T.Managing partner, PI firm, Tulsa
    11 bookingsin one month

    Nobody here answers after 6 anymore. By 7:30 the next morning I have each summary, and the calendar is already booked.

  • Beatrice V., founding attorney of a family law firm in Sacramento.
    Beatrice V.Founding attorney, Sacramento
    $250 feetaken when booking

    I started charging for the first hour, worried callers would think the fee hired me. The booking page says it doesn't, and nobody argues.

  • Rashad W., a criminal defense attorney in Atlanta.
    Rashad W.Criminal defense attorney, Atlanta
    3 remindersper hearing

    My paralegal enters the court date once, and clients get three texts before it. The calls asking when to show up have mostly stopped.

  • Harriet B., office manager at an estate planning firm in Grand Rapids.
    Harriet B.Office manager, Grand Rapids
    0 callsabout a late installment

    Payment plans meant a spreadsheet and Friday phone calls. Now each card is charged on schedule, and I just read the report.

  • Esteban R., a solo immigration attorney in El Paso.
    Esteban R.Immigration attorney, solo firm, El Paso
    Both languagesafter hours

    Spanish-speaking callers at night hear an assistant in their own language, and the consultation is on my calendar before I wake up.

  • Lorena F., intake manager at a personal injury firm in Phoenix.
    Lorena F.Intake manager, PI firm, Phoenix
    Press 2current clients

    Current clients press 2 for their paralegal, so my team only picks up new callers.

Asked often

Asked by family law firms

Words like fee, spouse, hearing or Spanish narrow the list.

8 questions

Can we charge for the first consultation?

Yes. The booking page takes your fee by card, under the policy you write, and paying never commits your firm to the case. You credit it to the retainer if they sign.

Will callers get free advice?

No. Your AI receptionist gathers details and schedules the paid hour; your attorneys give the advice.

What about upset callers?

Yes. It opens by saying it is your firm's AI assistant, not a lawyer, then asks for the caller's name, number and county in English or Spanish, after hours or any time, and schedules a consultation. A call that can't wait, such as a hearing tomorrow, goes straight to your on-call phone.

Does intake ask about the other spouse?

Yes, and about the other parent. Staff search your contacts here; the full conflict check stays in your case software.

Can a client pay a flat fee in installments?

Yes, as a payment plan that bills the client's card each month. Money that belongs in trust goes through your own trust processor, such as LawPay or your bank, never through us.

Will Clio or MyCase stay?

Yes. Matters stay put, and each signed client goes across through a connector.

What is the monthly price?

Counsel, our one-seat plan, runs $97 monthly; Firm and Partnership add seats, not features.

Is intake kept confidential?

Yes. What a potential client tells your intake team stays confidential and encrypted, processed only for your firm and never sold.

Often searched here

Ask about family intake

Email Quinn at sales@retainerbooked.com about your consultation fee, your conflict questions or the case software you run.

Quinn HadleyAccount manager

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Answer every caller first. Sign more of them.

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